RMA Report - Report a Defective Product or Damaged in Transit

The driver’s signature is required. If the driver refuses to acknowledge the damage, this must also be noted.

When a rail shipment arrives damaged, the consignee must notify the railroad and request an inspection. An exception report must be received from the delivering rail carrier. No claim will be accepted unless a rail inspection report is included with the claim. All rail cars are sealed prior to shipment. Please note whether the seals are intact and record the seal number. If you or the consignee unloads the paper without an inspection, no claim will be paid.

When a rail shipment arrives damaged, the consignee must notify the railroad and request an inspection. An exception report must be received from the delivering rail carrier. No claim will be accepted unless a rail inspection report is included with the claim. All rail cars are sealed prior to shipment. Please note whether the seals are intact and record the seal number. If you or the consignee unloads the paper without an inspection, no claim will be paid.