RMA Report - Report a Defective Product or Damaged in Transit

Twin Rivers Paper Company

Call us today 1-800-920-9988

Contact Us
Menu
  • Products
    • Label Papers
      • Alliance® Release
      • Alliance® TT
    • Packaging Papers
      • EcoBarrier® Plus
      • EcoBarrier® Choice
      • Acadia®
      • Acadia® OGR
      • Acadia® Natural
      • Acadia® Natural OGR
      • Acadia® Dairy Wrap
      • Acadia® Extruding
      • Acadia® Laminating
      • Acadia® Lidding
      • Acadia® MicroPop
      • Acadia® Waxing
      • Bladepak®
      • TR Bag Kraft
      • TR Bag Kraft Wet Strength
      • TR Converting Kraft
      • TR Multiwall Kraft
      • TR Porous Multiwall Kraft
      • TR Specialty Bag
    • Publishing Papers
      • Freesheet
        • Pharmopaque®
        • PharmBrite 92
        • Snowbrite Pharm
        • Custom Brite®
        • Custom Plus®
        • Custom Plus® Enhanced
        • Snowbrite Opaque®
        • TR Converting
        • Twin Rivers™ Offset
        • Twin Rivers Opaque®
      • Premium Hybrid
        • Border Brite®
        • Bridge Supreme®
        • Frontier Supreme
        • Bridge Opaque®
        • Frontier Opaque
        • Frabrite® 76
        • Hybrid Converting®
        • TwinBook™ Hybrid
    • Technical Papers
      • Coffee Filter
      • Entexx® Wipes
      • Battery Tissue
      • Crepe Base
      • Doctor Roll
      • Gift Tissue
      • Hydroentanglement
      • Interleaving
      • Knit Twist
      • Medical Packaging
      • Pattern Tissue
      • Tape Base
  • Markets
    • Packaging
      • Consumer Household Goods
      • Food Processing
      • Industrial
      • QSR Packaging and Food Service
      • Retail Food Packaging
    • Label
      • Direct Thermal Base
      • Release Liners
      • Thermal Transfer
    • Publishing
      • Converting
      • Financial
      • Religious
      • Other Publishing
    • Technical
      • Gift & Decorative Tissue
      • Medical Papers
      • Industrial
  • Operations
    • Sustainability
      • Certifications
      • Performance
    • Paper Mills
      • Lyonsdale
      • Madawaska
      • Mill Street
      • Mohawk Valley
      • Pine Bluff
    • Pulp Mills
      • Edmundston
        • Community
        • Environment
        • E2 Plan
        • Community Calendar
        • Giving Back
    • Lumber Mills
      • Plaster Rock
      • Lumber Products
  • About Us
    • Overview
    • Executive Team
    • History
    • Recent Acquisitions
    • Scholarship Program
    • Media
    • News
    • Blog
  • Careers
  • Contact Us
    • Partner with Us
  • Close Menu

Home » RMA Report

Step 1 of 2

50%
  • Information for Truck Delivery:

  • Signed Delivery Receipt

    (Please upload Supporting Documents)
  • The driver’s signature is required. If the driver refuses to acknowledge the damage, this must also be noted.

  • Information for Rail Delivery

  • When a rail shipment arrives damaged, the consignee must notify the railroad and request an inspection. An exception report must be received from the delivering rail carrier. No claim will be accepted unless a rail inspection report is included with the claim. All rail cars are sealed prior to shipment. Please note whether the seals are intact and record the seal number. If you or the consignee unloads the paper without an inspection, no claim will be paid.

  • MM slash DD slash YYYY
  • When a rail shipment arrives damaged, the consignee must notify the railroad and request an inspection. An exception report must be received from the delivering rail carrier. No claim will be accepted unless a rail inspection report is included with the claim. All rail cars are sealed prior to shipment. Please note whether the seals are intact and record the seal number. If you or the consignee unloads the paper without an inspection, no claim will be paid.

  • Damage Description

    At least one must be selected
  • Location of Damage

  • General Information

  • Roll ID:Weight:Comments: 
  • Drop files here or
    Max. file size: 128 MB.
    • Contact Name:Phone Number:Receiving Hours:Pick Up #: (If needed) 

    Contact Us
    1-800-920-9988

    Sign Up For News Updates
    Sign up to stay informed on the latest news from Twin Rivers Paper!

    Products

    • Label Papers
    • Packaging Papers
    • Publishing Papers
    • Technical Papers

    Markets

    • Household Goods
    • Food Processing
    • Food Service
    • Industrial Packaging
    • Medical
    • Retail Food Packaging
    • Direct Thermal Base
    • Release Liners
    • Thermal Transfer
    • Converting
    • Financial
    • Other Publishing
    • Pharmaceutical
    • Religious

    Connect with us!

    © 2023 Twin Rivers Paper Company.
    • Site Map
    • Privacy
    • Terms of Use
    • Careers
    • EnglishEnglish

    Twin Rivers Paper creates eco-friendly and sustainable specialty packaging, technical, label and publishing papers for the financial, pharmaceutical and consumer markets.